What Makes a Good Service From a Car Insurance Agent or Broker?

No Comments »
What Makes a Good Service From a Car Insurance Agent or Broker?

You purchased your car. Now, what’s the next thing that you need to do? The next logical step is to invest in the right kind of car insurance. Given the threats that could possibly damage your car, you will need the right car insurance policy can give you peace of mind.

However, who should you trust? How do you know if the car insurance broker or agent you are dealing with is looking after your welfare? Keep in mind that not all car insurance agents are known to look after their customer’s welfare. In fact, some are just looking to seal the deal and earn.

The best thing to do is to investigate the company/person with who you are dealing. To minimize the mistakes of encountering the wrong car insurance agent, here are some important things that can help you arrive at the right decision.


1. Transparency and Knowledge

The car insurance agent/broker should be able to explain clearly every detail of the car insurance. Anything that looks vague, they should have the ability to simplify. A reputable car insurance broker will also not sugarcoat certain things.


2. Process Documents and Other Requirements

Given the number of documents that should be prepared and processed, it is the responsibility of the car insurance agent to take care of all the paperwork the soonest time possible. They should be able to guide you on what documents to provide in order to achieve smooth and successful car insurance claims.


3. Constant Reminder About Your Car Insurance’s Expiration

Once the car insurance expires, the vehicle is no longer secured from all the risks on the road. A good car insurance agent is always there to remind clients about the expiry date of the car insurance policy. This way, there is no scenario that could leave your car vulnerable.


4. Should be able to Provide The Most Affordable Option

A car is a costly property that people maintain. Given the current economic situation, it is imperative to get the best bang for your buck on your car insurance. The car insurance agent should be able to give you competitive premium rates considering the present condition of the country.


5. Constantly Updates a Client about Changes

Is there anything new about the car insurance policy that you need to know? A reliable car insurance agent should inform you from time to time about the changes that might affect the client’s coverage or entitlements.


6. Honesty

To have the right kind of car insurance policy, it is imperative that the car insurance agent could be trusted. Honesty is probably the best quality that you need to look into. Will they be able to recommend the best car insurance company based on its unique features, competitive insurance rates, economic standing, and track record? If yes, then you have an honest car insurance agent.


7. Provide Convenient Payment Terms and Options

Every client has different financial situations, and therefore, it is important for an agent to provide good terms of payment for a client. Also, there should be different options regarding payment options. Does the client prefer to pay via online, credit card, or bank transfer?


8. Web Savvy

Everything now is online. It is important for a car insurance broker to have an easy to navigate, and responsive website that can compare insurance policies from different companies and generate real-time quotes.  It should also contain other useful information for its clients.


9.  Willing to Go The Extra Mile

The insurance agent/broker can go the extra mile in their service by delivering the insurance policy to you. And if need be, they should be able to file a copy of your car insurance policy to your mortgage/finance company.


10. Unbiased and Professional

Lastly, it is imperative that the car insurance agent is unbiased. They should only look after their client’s welfare. They should provide both honest and professional services and should have a clean track record in the industry.




Author: erwin reyes

Erwin has a combined experience of more than 15 years in the car insurance industry in the Philippines and Australia. Loves cars and enjoys to sourcing out great deals for its clients